Refund Policy
Last updated 18 October 2026. Unspent Vigor is refundable for 14 days.
The short version
Unspent Vigor is refundable for 14 days after you buy it. Vigor you've already used isn't, because the cost of generating those replies has already been paid. Ask us and we'll sort it out.
1. Unused Vigor
If you buy a pack and change your mind, email us within 14 days of the purchase and we'll refund the unspent balance from that pack to your original payment method. You don't have to give a reason.
Refunds usually appear within 5–10 business days, depending on your bank. Stripe returns their processing fee to us on a refund, so there's nothing deducted at our end.
2. Vigor you've already spent
Spent Vigor isn't refundable. Every reply you received cost us real money to generate, and that money is gone whether you enjoyed the reply or not. This is also why the smallest pack is 99¢ — so that finding out whether you like this is cheap, and you never have to gamble a large purchase on it.
3. If something is broken
The 14-day rule is the floor, not the ceiling. If the service was down, if a reply never arrived but Vigor was still deducted, if you were charged twice, or if something on our end plainly didn't work, tell us and we'll make it right — refund or replacement Vigor, whichever you'd rather have. It doesn't matter how long ago it was.
We can't refund Vigor because a mod broke, a game update changed something, or a model said something you didn't like. Those are worth telling us about anyway, in the Discord.
4. Subscriptions
The supporter tier is $9.99 a month and renews automatically until you cancel. You can cancel at any time, and you keep the benefits until the end of the period you have already paid for. We don't refund part-months. If you forgot to cancel and haven't used the month, email us — we'll almost certainly refund it anyway.
Buying Vigor does not subscribe you to anything, and cancelling a supporter subscription doesn't touch your Vigor balance. The two are separate.
5. How to ask
Email gamingai.support@gmail.com from the address on your account, tell us which purchase it is, and we'll take it from there. You can also ask in the Discord, though we'll move it to email to confirm the account.
Please talk to us before opening a chargeback with your bank. A chargeback costs us a fee on top of the refund and gets the account suspended automatically while it's investigated, and we'd almost certainly have just refunded you.